Last updated: 31 July 2026
A small number of commercial terms below are still pending confirmation — the cancellation notice period, cancellation fee, and invoicing frequency, each marked like this. These will be finalised and this page updated before being relied upon in any live Booking.
These Terms of Business ("Terms") govern the provision of vehicle collection and delivery services by MoveOps Direct Limited ("MoveOps", "we", "us") to the client named in the applicable order, booking confirmation or service agreement ("Client", "you"). By instructing MoveOps to carry out a vehicle movement, the Client agrees to be bound by these Terms.
1. Definitions and Interpretation
1.1."Movement" means the collection of a Vehicle from a Collection Point and its delivery to a Delivery Point, as instructed by the Client.
1.2."Vehicle" means any motor vehicle which is the subject of a Movement.
1.3."Driver" means a self-employed trade plate driver engaged by MoveOps to carry out a Movement.
1.4."Trade Plates" means trade plates issued to MoveOps under the Vehicle Excise and Registration Act 1994 and associated regulations.
1.5."Booking" means an instruction from the Client to MoveOps to carry out one or more Movements, however submitted (portal, email, or other agreed method).
1.6.References to "MoveOps" include its employees, officers, and engaged Drivers, where the context requires.
2. Scope of Services
2.1.MoveOps provides vehicle collection and delivery services by driving Vehicles under their own motive force between a Collection Point and a Delivery Point, using Drivers operating under Trade Plates.
2.2.MoveOps does not provide vehicle transportation by transporter, trailer, or any method other than driveaway under Trade Plates, unless expressly agreed in writing.
2.3.MoveOps will use reasonable care and skill in carrying out each Movement, and will select Drivers who meet MoveOps' driver eligibility criteria, including minimum age and licence experience requirements.
2.4.Estimated collection and delivery times are provided in good faith but are not guaranteed. MoveOps is not liable for delays caused by traffic, weather, mechanical failure of the Vehicle, or other circumstances outside its reasonable control.
3. Client Obligations
3.1.The Client warrants that, at the point of Booking:
3.1.1.The Vehicle is roadworthy, taxed, and holds a valid MOT certificate where required by law;
3.1.2.The Vehicle is safe to drive and free from defects that would render its movement unlawful or unsafe;
3.1.3.The Client has good title to the Vehicle or is otherwise authorised to instruct its movement;
3.1.4.Accurate Collection Point, Delivery Point, and contact details are provided.
3.2.The Client must ensure a Vehicle is available for collection at the agreed time. Where a Vehicle is not available and the Driver attends as booked, the Client remains liable for MoveOps' standard abortive collection charge.
3.3.The Client must notify MoveOps immediately of any known defect, recall, or safety issue affecting a Vehicle prior to collection.
4. Insurance
4.1.MoveOps maintains the following insurance cover in respect of Movements carried out under these Terms:
4.1.1.Motor fleet insurance covering Vehicles in MoveOps' care, custody, or control while under Trade Plates, subject to the policy excess and the specified vehicle value limit set out in the policy schedule;
4.1.2.Public Liability insurance with a limit of indemnity of £5,000,000 any one occurrence;
4.1.3.Employers' Liability insurance with a limit of indemnity of £10,000,000 any one occurrence.
4.2.Full details of current cover, including insurer names, policy numbers, and limits, are available to the Client on request.
4.3.MoveOps' liability under clause 5 is at all times subject to the limits, excesses, exclusions, and conditions of the insurance policies referred to in clause 4.1. Where a claim exceeds an applicable policy limit or excess, or falls within a policy exclusion, MoveOps' liability is limited accordingly.
4.4.The Client is responsible for maintaining its own insurance in respect of the Vehicle for any period outside MoveOps' care, custody, or control.
5. Liability
5.1.MoveOps is liable for physical loss of, or damage to, a Vehicle occurring while the Vehicle is in MoveOps' care, custody, or control during a Movement, where such loss or damage results from the negligence of MoveOps or its Driver.
5.2.MoveOps' total liability to the Client in respect of any single Movement is limited to the lower of: (a) the market value of the Vehicle immediately before the loss or damage; or (b) £100,000.
5.3.MoveOps is not liable for:
5.3.1.Loss or damage arising from a pre-existing defect, fault, or condition of the Vehicle;
5.3.2.Loss of use, loss of profit, loss of contract, or any indirect or consequential loss;
5.3.3.Loss or damage occurring before collection or after delivery of the Vehicle;
5.3.4.Loss or damage caused by circumstances outside MoveOps' reasonable control, including theft by deception, weather events, or third party acts.
5.4.Nothing in these Terms excludes or limits MoveOps' liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
5.5.Any claim must be notified to MoveOps in writing within 48 hours of delivery (or of the scheduled delivery time, if delivery does not occur), failing which MoveOps' liability under this clause 5 will not apply.
6. Cancellations
6.1.The Client may cancel a Booking free of charge where notice is given at least [to be confirmed] hours before the scheduled collection time.
6.2.Where a Booking is cancelled with less than [to be confirmed] hours' notice, or where a Driver attends for collection and the Movement cannot proceed for a reason within the Client's control, MoveOps may charge a cancellation fee of [to be confirmed].
6.3.MoveOps may cancel or suspend a Booking where the Vehicle is found, on or before collection, to be unroadworthy, unsafe, or otherwise unfit for the Movement to proceed, and will notify the Client as soon as reasonably possible.
7. Payment
7.1.Charges for Movements are as set out in the Client's rate card, quotation, or Booking confirmation.
7.2.Unless otherwise agreed in writing, MoveOps will invoice the Client [to be confirmed] in arrears, and payment is due within 30 days of the invoice date.
7.3.All sums are exclusive of VAT, which is payable in addition at the prevailing rate where applicable.
7.4.Where payment is not received by the due date, MoveOps reserves the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend further Bookings until outstanding sums are paid.
8. Term and Termination
8.1.These Terms apply to each Booking from the date it is accepted by MoveOps and continue until all obligations under that Booking have been discharged.
8.2.Either party may terminate the ongoing business relationship on 30 days' written notice. Termination does not affect Bookings already accepted, which will be completed in accordance with these Terms.
8.3.MoveOps may terminate or suspend the relationship with immediate effect where the Client fails to pay sums due, becomes insolvent, or commits a material breach of these Terms.
9. General
9.1.These Terms, together with any Booking confirmation, constitute the entire agreement between MoveOps and the Client in respect of Movements, and supersede any prior agreement or understanding, whether oral or written.
9.2.MoveOps may update these Terms from time to time. The version in force at the date of a Booking applies to that Booking.
9.3.If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
9.4.These Terms are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
MoveOps Direct Limited is a company registered in England and Wales.